Terms of Service

1.1 These Terms apply to all contracts for the use of the Platform concluded between the Provider and users, as well as to the free use of publicly accessible functions. Deviating terms of the user do not become part of the contract unless the Provider expressly agrees to them in text form.

1.2 A "consumer" is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 of the German Civil Code, BGB). An "entrepreneur" is a natural or legal person or a partnership with legal capacity that acts in the exercise of its trade, business or profession when entering into the legal transaction (Section 14 BGB). Where provisions of these Terms apply only to consumers or only to entrepreneurs, this is expressly indicated.

1.3 Paid plans and add-ons are open to consumers and entrepreneurs alike. The Provider treats all users as end customers: entrepreneurs are not granted fewer rights than consumers unless these Terms expressly provide otherwise. During the order process the user provides a billing address; entrepreneurs may additionally enter their VAT identification number. For entrepreneurs, these Terms also apply to all future business relationships without the need for renewed reference.

2.1 The Provider makes the Platform available as software as a service via the internet. The available scope of functions is set out in the service description on the pricing page and in the documentation at the time the contract is concluded. The Provider offers a free plan with a limited scope of functions and usage as well as paid plans and add-ons.

2.2 To connect the user's own printers and systems, the Provider makes software components available (in particular the Weblink service, the agent and the CLI, each also as Docker containers). The user receives a simple, non-exclusive, non-transferable right to use these components for the term of the contract for the purpose of using the Platform. These components run on the user's systems; the user is responsible for operating, updating and securing them.

2.3 Functions marked as "beta", "preview" or similar are under evaluation. They may be changed, restricted or discontinued at any time and are not part of the main service owed under a paid plan.

2.4 The Provider is entitled to develop the Platform further and to change functions to the extent this is reasonable for the user and the contractually agreed core of the service is preserved. The free plan may be adjusted in content or discontinued with four weeks' notice.

2.5 To use the Platform the user needs a current browser, internet access and, for printing functions, compatible printers (in particular Zebra printers with ZPL support) or own systems on which the components named in 2.2 run. These requirements are not part of the Provider's service.

3.1 Use of the Platform requires a user account. By submitting the registration form or signing in via an external provider (Google, Microsoft, Apple) the user makes an offer to conclude a usage contract for the free plan. The contract is concluded when the Provider activates the account after the email address has been confirmed. There is no entitlement to conclusion of a contract.

3.2 Paid plans and add-ons are ordered through the order process in the Platform. The user selects the desired plan and billing period (monthly or annual) and sees a summary with the final prices including the applicable VAT. Before completing the order the user confirms, by ticking the boxes provided, that these Terms apply including acknowledgement of the instructions on withdrawal, and their request that performance begins before the end of any withdrawal period. Until then the user can correct the selection using the usual browser and form functions. By clicking the button labelled "Subscribe and pay" (or an equivalently worded button) the user makes a binding offer. The user is then redirected to the payment service provider Stripe to enter billing address, VAT identification number (if applicable) and payment details; the VAT portion included is determined there and the total amount is displayed before payment. The contract is concluded upon successful authorisation of the payment and activation of the ordered plan in the account; the user receives a confirmation by email.

3.3 The contract text (order data and these Terms) is stored by the Provider and sent to the user by email. The current Terms can be accessed at any time at zplcloud.com/en/terms; earlier versions are no longer available on the website after conclusion of the contract. The contract languages are German and English.

3.4 The user warrants that the information provided at registration is true and complete and keeps it up to date. A person acting for a company warrants that they are authorised to do so. Minors under the age of 16 may not use the Platform.

4.1 The prices shown on the pricing page at the time of the order apply. All prices are final prices in euros including the applicable statutory VAT. The VAT portion included is determined during the order process in accordance with the applicable VAT rules – in particular based on the country in which the user resides or is established – and is shown on the invoice. For entrepreneurs established in another EU Member State with a valid VAT identification number, the tax liability shifts to the recipient (reverse charge); the final price does not change as a result. The total shown in the order process is decisive.

4.2 The fee for the respective billing period is due in advance and is collected via Stripe using the payment method chosen by the user. Add-ons booked during a current billing period are charged pro rata until the end of the period. Invoices are provided electronically.

4.3 If the debit fails, the user is notified. If payment remains outstanding after a reminder with a reasonable grace period, the Provider may downgrade the paid plan to the free plan; further statutory claims remain unaffected. In the event of default, the statutory provisions apply; no lump-sum default fee is charged.

4.4 The Provider may adjust prices for existing contracts in text form with at least six weeks' notice to the start of a new billing period if its costs (in particular for hosting, payment processing, licences or personnel) change or the scope of services is extended. The adjustment is limited to the extent of the cost change. The user may terminate the contract before the adjustment takes effect; the Provider will point this out in the notice. If the user does not object before the adjustment takes effect, the new price applies from the next billing period.

4.5 The user's rights of set-off and retention are governed by the statutory provisions.

5.1 The free plan runs for an indefinite period. The user may end it at any time by deleting the account; the Provider may terminate it in text form with four weeks' notice.

5.2 Paid plans with monthly billing have a term of one month and renew for a further month unless terminated by the end of the current term. Plans with annual billing have a minimum term of twelve months; thereafter they continue for an indefinite period and may be terminated at any time with one month's notice. Termination takes effect at the end of the period already paid for; the plan remains usable until then. Fees already paid are not refunded pro rata, subject to withdrawal under section 6.

5.3 Termination is possible via the account settings or the subscription portal in the Platform, or in text form (e.g. email to support@zplcloud.com). The user's statutory termination rights remain unaffected.

5.4 The right of both parties to terminate for cause remains unaffected. Cause exists for the Provider in particular if the user seriously or repeatedly breaches section 7 despite a warning, or is in default of payment for two billing periods.

5.5 After termination the provider supplies the user, on request, with an export of their content within 30 days; thereafter the content is deleted unless statutory retention obligations apply. In the event of a downgrade to the free plan the content is retained, but functions beyond the free plan are no longer available.

Consumers (section 1.2) have the statutory right of withdrawal described below. Entrepreneurs have no statutory right of withdrawal.

Instructions on withdrawal

Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (iqmeta GmbH, Am Sonnenhang 24, 71111 Waldenbuch, Germany, email: support@zplcloud.com, phone: +49 7157 563 111) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Early expiry. In the case of a contract for the provision of services, the right of withdrawal expires if we have fully performed the service and began performance only after you gave your express consent and at the same time acknowledged that you lose your right of withdrawal once we have fully performed the contract.

Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To iqmeta GmbH, Am Sonnenhang 24, 71111 Waldenbuch, Germany, email: support@zplcloud.com
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.

End of the instructions on withdrawal

7.1 The user must keep credentials and API keys secret, protect them from access by third parties and inform the Provider without delay if misuse is suspected. The user is responsible for actions carried out using their credentials to the extent the user is responsible for the misuse.

7.2 The user may not use the Platform to create, store or distribute unlawful content, to infringe the rights of third parties (in particular trademark, copyright, personality or data protection rights), to distribute malware, to impair the security or integrity of the Platform, to circumvent security mechanisms or usage limits, or to load the Platform by automated means beyond the contractually intended scope.

7.3 It is prohibited to decompile or reverse engineer the Platform or the software components provided, or to create derivative works, except where mandatory law (in particular Sections 69d and 69e of the German Copyright Act, UrhG) permits this, and to make the Platform available to third parties for a fee or as the user's own offering without a separate agreement.

7.4 The user is solely responsible for the content they create, upload, print or send via the Platform. In particular, the user checks whether labels, barcodes, postage stamps and other output are correct and suitable for the intended purpose before printing them in volume or placing them on the market. The Provider does not review the user's content.

7.5 If the user uploads graphics, logos, images, fonts (TTF, OTF, FNT) or other files to the Platform, transfers them to printers or uses them in labels, the user warrants that they hold all rights required for this, in particular the copyright, trademark and licence entitlement to store the file on the Provider's servers, have it rendered there, embed it in labels and transfer it to printers. This also applies to fonts whose licence separately regulates or excludes server use, embedding or transfer to devices. The Provider does not check uploaded files for third-party rights. The user alone is responsible for third-party claims arising from such files; section 7.7 applies accordingly.

7.6 The user ensures that they are entitled to process the data they bring in – in particular personal data of third parties from connected data sources, shipping data or messages – and, where required, concludes a data processing agreement with the Provider (section 11).

7.7 If the user culpably breaches these obligations, the user is liable to the Provider in accordance with the statutory provisions; to the extent permitted by law, this includes indemnifying the Provider against justified third-party claims, including the reasonable costs of legal defence.

8.1 All rights to content created or uploaded by the user (label designs, graphics, fonts, data, ZPL code) remain with the user. The user grants the Provider the simple, geographically unrestricted right to store, process, reproduce and render this content for the term of the contract and to transmit it to the printers, recipients and services designated by the user, to the extent necessary to provide the services. No further use takes place, in particular not for advertising purposes or for training AI models.

8.2 The Platform, the software components, the documentation, the blog and guide content and the templates provided by the Provider are protected by copyright. The user may edit the templates provided by the Provider within the Platform and use the labels generated from them without restriction for their own purposes. Redistribution of the templates, the documentation or the software as such outside the Platform is not permitted without the Provider's consent.

8.3 If the user expressly makes content available publicly or to other users of their company (e.g. shared templates, public print views), the user grants the persons entitled to it the rights required for such use.

8.4 The Provider may block or remove content that is manifestly unlawful or breaches section 7. The Provider will inform the user and state the reasons for the measure, to the extent legally permissible and without endangering the security of the Platform. The user may raise objections to the measure, which the Provider will review without delay.

9.1 The Provider endeavours to achieve high availability of the Platform and aims for an availability of 99% on a monthly average at the hand-over point to the internet. Excluded are periods during which the Platform is unavailable due to announced maintenance, circumstances beyond the Provider's control (e.g. force majeure, internet outages, third-party attacks) or faults in components operated by the user. A specific level of availability is owed only if agreed in a separate service level agreement.

9.2 Where possible, the Provider carries out scheduled maintenance outside normal business hours (Central European Time) and announces it with reasonable notice where it leads to noticeable restrictions.

9.3 Support is provided by email and via the support functions of the Platform on working days. Response times and an extended scope of support apply only if stated in the booked plan or in a separate agreement. Users of the free plan are not entitled to support.

9.4 The Provider backs up the data stored on the Platform regularly. This does not replace the user's obligation to export and back up content that is important to them, in particular before termination.

9.5 Without a separate written agreement (service level agreement) the Provider owes no specific availability, no response or recovery times and no contractual penalties. The Provider expressly points out that, as an internet service, the Platform may be temporarily unavailable, for example due to maintenance, faults at network or infrastructure providers, third-party attacks, force majeure, or failures of components, internet connections and printers operated by the user. No claims of the user arise for periods of unavailability for which the Provider is not responsible. If the Provider is responsible for a period of unavailability, the user is entitled to a pro-rata reduction of the fee for its duration; any further claims are governed exclusively by section 13. No availability whatsoever is owed under the free plan.

9.6 The user is obliged to take reasonable precautions for the event of unavailability, in particular to keep an alternative printing option available for time-critical printing processes, to export templates and data regularly and to report faults to the Provider without delay. Failure to do so constitutes contributory negligence under Section 254 BGB.

The Provider may temporarily suspend the user's access to the Platform or to individual functions if there are sufficient indications that the user is breaching section 7, if this is necessary to avert a risk to the security or integrity of the Platform, other users or third parties, or if the user is in default of payment. The user will be informed of the suspension and its reasons to the extent legally permissible, and the suspension will be lifted as soon as the reason no longer applies. The obligation to pay the fee is not affected by a suspension for which the user is responsible.

11.1 The Provider processes the user's personal data in accordance with the privacy policy and the statutory provisions.

11.2 Where the user processes personal data of third parties via the Platform (e.g. recipient data on shipping labels, data from connected data sources), the user is the controller within the meaning of the GDPR and the Provider is the processor. This processing is governed by the data processing agreement (DPA) pursuant to Art. 28 GDPR in its current version. It forms part of this contract and is concluded when these Terms of Service are accepted, on registration or when a plan is booked. In the customer account the user may additionally confirm the DPA, stating the company name and address, and then receives it as a digitally signed PDF. In the event of any conflict, the DPA takes precedence over these Terms of Service in matters of data protection.

12.1 For paid services the statutory warranty rights apply subject to the following. The user reports defects without delay with a comprehensible description. The Provider remedies defects within a reasonable period, including by providing a workaround where this is reasonable.

12.2 For services provided free of charge (free plan, publicly accessible tools, beta functions) the Provider is liable for material defects and defects of title only if it fraudulently concealed the defect.

12.3 Strict liability for defects already existing at the time the contract is concluded (Section 536a (1) BGB) is excluded; liability under section 13 remains unaffected. Warranty claims become time-barred in accordance with the statutory provisions.

13.1 The Provider is liable without limitation for damage resulting from injury to life, body or health, for damage caused by intent or gross negligence of the Provider, its legal representatives or vicarious agents, for fraudulent concealment of a defect, for the assumption of a guarantee, and under the German Product Liability Act.

13.2 In the event of a slightly negligent breach of a material contractual obligation – i.e. an obligation whose fulfilment is essential for the proper performance of the contract and on whose observance the user may regularly rely – the Provider's liability is limited to compensation for the typical, foreseeable damage. Otherwise, liability for slight negligence is excluded.

13.3 For the loss of data, the Provider is liable within the scope of section 13.2 only up to the cost that would have been required for restoration had the user carried out proper and regular data backups.

13.4 The Provider is not liable for damage resulting from the user printing or placing on the market labels, barcodes or postage stamps that are incorrect, incomplete or unsuitable for the purpose (section 7.4), or arising from the operation of components hosted by the user or from services of third parties (e.g. payment service providers, Deutsche Post, messaging services), to the extent the Provider is not responsible for them. Likewise, the Provider is not liable for damage resulting from the unavailability or limited accessibility of the Platform to the extent the Provider is not responsible for it; where the Provider is responsible, the limitations in sections 13.2 and 13.3 apply.

13.5 The above limitations also apply in favour of the Provider's legal representatives, employees and vicarious agents.

14.1 Deutsche Post INTERNETMARKE: The Platform enables the purchase and printing of postage stamps via the user's Portokasse account. The contract for the stamp is concluded exclusively between the user and Deutsche Post AG under its terms; the Provider only performs the technical transmission. The user is responsible for the accuracy of address and product details, sufficient funds in their Portokasse and compliance with Deutsche Post's terms. Refunds for unused stamps are governed by Deutsche Post's rules.

14.2 Messaging, data sources and streams: If the user connects the Platform to third-party services (e.g. Telegram, Signal, WhatsApp, Kafka, Azure Service Bus, own databases, webhook targets), the terms of the respective provider apply to those services. The user ensures that they are entitled to use them. The Provider owes the forwarding, not the availability or delivery by the third party.

14.3 Zebra printers and Weblink: Connecting printers requires suitable configuration and network access on the user's side. The Provider supplies documentation and scripts for this; the user makes changes to their printers and networks on their own responsibility.

15.1 The Provider may amend these Terms with effect for the future where necessary to adapt them to changed legal or technical conditions, changes in case law, new functions of the Platform or changes in the service providers used, and where the amendment is reasonable for the user taking both parties' interests into account. Amendments affecting the core of the main contractual service or the relationship between performance and consideration require the user's express consent.

15.2 Amended Terms are communicated to the user in text form (email or notice in the account) at least six weeks before they take effect. If the user does not object before they take effect, the amendments are deemed accepted. The Provider will specifically draw attention in the notice to the significance of silence, the right to object and the deadline. If the user objects, the Provider may terminate the contract with one month's notice to the end of the current billing period.

16.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state of their habitual residence.

16.2 If the user is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the Provider's registered office. The Provider remains entitled to bring an action at the user's general place of jurisdiction.

16.3 The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the VSBG.

16.4 Transfers of rights and obligations under this contract by the user require the Provider's consent in text form. Section 354a HGB remains unaffected.

16.5 Should individual provisions of these Terms be or become invalid, the validity of the remainder of the contract is not affected; the statutory provisions apply in place of the invalid provision.